Returns and Refunds Policy

At PhuForest, we stand behind the quality of our lumber. We are confident in our products and guarantee that each piece will meet the specifications promised. If your order does not meet these expectations, you may return it in its entirety for a full refund.

Return Policy

Products from PhuForest can be returned within 15 business days from the date of purchase if you obtain a Return Merchandise Number (RMN) from us. Please note that custom sawn, ripped, or sanded products, as well as used or damaged items, are not eligible for return or refund. Additionally, a 15% restocking fee will be applied to all refunds.

To obtain a Return Merchandise Number (RMN), please contact us at:

Email: info@phuforest.com

Return Address:

PhuForest
Returns Dept.
[Your Address]
[City, State, ZIP Code]
[Country]

Shipping Charges

Shipping charges related to the return of a product are non-refundable.

Refunds

Refunds will be processed within 5 business days after we receive your returned product. Refunds will be issued via the same method used for the original purchase, minus a 15% restocking fee.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us immediately so we can assist you.

Contact Us

For any questions regarding our Returns and Refunds Policy, please contact us at:

Email: info@phuforest.com